Patient Services Coordinator

Summary Of Duties

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Enthusiastically accepts and endorses TEC’s core values of Do Something Good, Empathy, Zeal, and Accountability.
• Collaborates with the clinical team to create “WOW!” moments and deliver exceptional experiences for patients and facility visitors.
• Greets facility visitors promptly in a welcoming, professional manner, escorts patients and their companions to treatment rooms, and explains the general process for the visit.
• Registers patients promptly and accurately, collecting demographic, referral, insurance, and billing information, and ensuring all registration details and patient lab uploads are complete and accurate within 24 hours.
• Collects copayments and balances due at the time of service, makes accurate change for patients, and ensures daily reconciliation and maintenance of petty cash.
• Assists with patient transfers by completing memorandums of transfer and calling local hospitals to initiate the transfer process.
• Assists with cleaning patient rooms as requested.
• Fully understands and follows EMTALA and HIPAA regulations.
• Fulfills medical record requests and sets up patient access to medical records.
• Answers phones promptly with a friendly, professional tone, provides accurate information, transfers calls to the clinical team as appropriate, and emphasizes converting callers into patients by encouraging them to come into the facility for care.
• Conducts facility tours as requested.
• Distributes incoming communications (i.e., lab results, hospital communications, etc.) to appropriate personnel.
• Maintains a clean and orderly environment within the facility, including lobby areas, lounges, storage areas, restrooms, and offices; restocks the visitor snack station; and ensures supplies like toys and magazines are stocked and in good condition.
• Provides basic life support skills in the event of an emergency.
• Reports patient inquiries and complaints to appropriate personnel for follow-up.
• Reports equipment failure, power outages, or any facility issues to appropriate personnel as needed.
• Adheres to facility Safety Program and industry standards to protect patients, facility visitors, and team members.
• Participates in drills and skills fairs as part of annual evaluations to further the Emergency Center’s compliance with QAPI and safety goals.
• Adheres to policies and protocols for proper storage, handling, and disposal of sharps and biohazard materials.
• Maintains appropriate par levels of office supply inventory within the facility by monitoring and reporting inventory supply to appropriate personnel.
• Communicates effectively to facilitate the coordination of patient care among all provider disciplines.
• Thinks critically and actively seeks for ways to improve processes and create a better work environment within the scope of their position.
• Completes required orientation as directed by facility policies and procedures.
• Arrives punctually and remains for the duration of all assigned/confirmed shifts per the Emergency Center’s policies and procedures.
• Promotes the Emergency Center culture and actively works to achieve company goals and initiatives.
• Additional tasks as assigned.