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Lead Emergency Advanced Practice Provider

Mission:

​​To provide exceptional care for patients by building a team of highly reliable, high performing APP clinicians who participate in the physician-APP team and produce effective outcomes for patients and the company. ​

Reports To: Chief Operations Officer

FLSA Status Non-Exempt

Positions Supervised: APPS

Job Status: Full Time

Date: 02/13/2023

Job Summary:

The Lead APP is responsible for providing leadership to APP Emergency Department staff. He/she collaborates with the executive team, physician leadership, emergency physicians, ED nursing leadership, and hospital medical staff to ensure high quality emergency care. The Lead APP is accountable for creating and instilling TEC culture and values among the APP team, providing recognition, performance coaching, and providing high quality leadership to the APP team.  

Summary Of Duties

Reasonable Accommodations Statement 

 To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

 

 Essential Functions Statement(s) 

 

 Lead Emergency Advanced Practice Provider Duties

  • Enthusiastically accepts and endorses TEC’s core values of Do Something Good, Empathy, Zeal, and Accountability. 
  • Leads by example. Actively works to instill TEC culture among the APP team. 
  • In conjunction with the COO, assists in the development and maintenance of a process for the recruitment of qualified emergency medicine APPs that fit the TEC culture.  
  • Ensures appropriate orientation and training of providers in compliance with TEC and hospital policies and consistent with department needs. 
  • Promotes APP growth by conducting monthly Touch Base sessions and regular performance reviews that provide useful, objective, constructive feedback. 
  • Maintains knowledge of TEC and Hospital policies and procedures and acts as subject matter expert for APP team. Works with HR and legal team when necessary. 
  • Participates in resolving APP conflicts. Provides mediation, correction, guidance, and feedback in a timely manner when necessary. 
  • Participates in creation and maintenance of APP policies and procedures. 
  • Meets regularly with the COO and applicable physician leadership to address issues and further initiatives. 
  • Works closely with the Practice Manager team to create the APP schedule at least 90 days out with an emphasis on complete schedules and equitable shift distribution. 
  • Works closely with the Practice Manager team to address any call offs or open shifts that need to be filled as well as emergencies that occur mid-shift. 
  • Monitors patient experience and patient flow. In conjunction with the COO and physician leadership, designs and implements process improvement strategies to improve and optimize these areas. 
  • Ensures APP team is aware of and compliant with TEC, department, hospital, and medical staff policies. 
  • Ensures APP team is completing and signing charts in a timely manner.   
  • Performs quality assurance and leads improvement initiatives within the department as needed. 
  • Conducts frequent, regular APP team chart reviews in accordance with TEC policy. 
  • Attends meetings as requested. Assists with moving initiatives from those meetings forward. 
  • Maintains familiarity with the hospital’s Medical Staff Bylaws/Rules and Regulations and with the Delineation of Privileges (“DoP”) for Nurse Practitioners and Physician Assistants at the hospital.  
  • Ensures APP team compliance with DoPs. 
  • Provides recommendations for DoP requests that are in alignment with state regulatory Scope of Practice. 
  • Assists with development, implementation, and monitoring of procedural competency assessments and training including the minimum procedures (if any) required to be performed by APPs to maintain those privileges. Effectively manages transparency and the communications between various constituencies. 
  • Serves as the hub of effective and transparent communication between the APPs, physician leadership, members of the clinical team, and Hospital and Nursing Leadership. 
  • Investigates and responds to patient complaints or grievances related to APP patient care. 
  • NIGHTRIDER LEAD: Acts as a gatekeep for the NightRider program to ensure that only qualified APPs work within the program.  

Required Competencies

  • Adaptability: Not rigid.  Copes effectively with complexity and change. 
  • Analysis Skills: Identifies significant problems and opportunities.  Analyzes problems and people in depth.  Sorts the wheat from the chaff, determining root causes. 
  • Change Leadership: Actively intervenes to create and energize positive change.  Leads by example. 
  • Communications (Oral): Communicates well one-on-one, in small groups and public speaking.  Fluent, quick on feet, command of language.  Keeps people informed. 
  • Communications (Written): Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage. 
  • Conflict Management: Understands natural forces of conflict and acts to prevent or soften them.  Effectively works through conflicts to optimize outcome.  Does not suppress, ignore, or deny conflicts. 
  • Creativity: Generates new approaches to problems or innovations to established best practices.  Shows imagination. 
  • Customer Focus: Monitors client satisfaction (internal or external).  Establishes partner relationship with clients.  Visible and accessible to clients. 
  • Integrity: Ironclad.  Does not ethically cut corners.  Earns trust of co-workers.  Puts organization above self-interest. 
  • Resourcefulness/Initiative: Passionately finds ways over, around, or through barriers to success.  Achieves results despite lack of resources.  Goes beyond the call of duty.  Shows bias for action.  A results-oriented “doer”. 
  • Self-Awareness/Feedback: Recognizes own strengths and weaknesses.  Not defensive.  Does not rationalize mistakes or blame others.  Uses feedback mechanisms. 
  • Team Builder: Achieves cohesive, effective team spirit with staff.  Treats staff fairly.  Shares credit. 
  • Team Player: Reaches out to peers.  Overcomes we-they.  Approachable.  Leads peers to do what is best for company 

POSITION QUALIFICATIONS

Education:Education


Required: State Licensure as an APP

Experience Experience


Preferred: 3+ years Emergency or ICU APP experience.

Computer SkillsComputer             Skills


Required: Strong Computer Literacy and ability to learn and adapt to new programs.
Required: Familiarity with Microsoft Office Suite including Word and Outlook.

Other RequirementsOther         Requirements


Required: ACLS, ATLS, and PALS Certification

Work Environment:

Because of the fast-paced and variable environment of an emergency department, Lead APPs must possess good stress coping skills and be able to relate to people of all ages and backgrounds. They must be able to work accurately around frequent interruptions. Work Hazards or Risks – routine hazards involved in performing APP activities, including exposure to infectious processes, exposure to hazardous substances, exposure to bodily fluids, exposure to sharp objects, and potential musculoskeletal injuries. OSHA Blood Borne Risk Category I. Routine heavy lifting required using safe lifting procedures. 

 

Work Environment